If you are not satisfied with a product you bought at The Emerald Source, for whatever reason, it is possible to return it for refund within 30 days of receipt for refund via store credit. We do require that you request & receive a Return Merchandise Authorization (RMA) number from us before shipping your product back. No returns will be accepted without prior approval through our service center. The product must then be returned in its original packaging (in perfect condition for resale) with its receipt. Please include a short note for the reason of the return to help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above mentioned conditions.
The Emerald Source does not tolerate suppliers that do not take responsibility for their defective products.
Please also note that a 20% re-stocking fee may apply.
If the return is for a refund and not an exchange, it will be processed upon receipt and inspection.
Please note that all items will be reimbursed within 7 days of receiving the product (shipping fees excluded). You must also cover the cost of returning the product. Shipping fees will only be refunded if the return is a result of a shipping error on our part.