THE EMERALD SOURCE

Shipping

The Emerald Source offers free shipping for all orders over $75 which are shipped everywhere within the USA. Packages are delivered through UPS ground within 1-6 days depending on the destination. 

We offer various Shipping Methods. Our shipping rates are calculated based on the weight and dimensions of your order. At checkout, you will see that various shipping methods will be displayed for you to choose from. Orders will typically arrive within a week after the order is placed, depending on inventory and the shipping method you have selected. You will receive a tracking number as soon as your order has shipped.


International & beyond continental US Shipping 

For now, we only ship to customers located in the US and Canada. For International & beyond continental US shipping, an additional shipping fee may be applied. When purchasing, expect a message from our fulfillment team regarding the shipping cost which will only be applied with customer approval.


If you want to know the shipping cost to your location, add the items you want to order to your cart. You will be able to calculate your shipping rates directly in your cart with the option Estimate Shipping and Tax. This is fast and easy. We usually handle all orders within 24 hours. If the item is not in stock, you will be informed before ordering.


Shipping in the USA: We do ship everywhere in the USA via UPS. Standard delivery (i.e., UPS Ground) is free for orders of $75 or more, and $9 for orders under $75.


Since UPS does not deliver to PO boxes, we may use USPS if your address is a PO Box. If you absolutely need USPS because of this reason, please choose UPS Ground and write a clear comment in your shipping instructions.


Shipping outside the USA: Please note that free shipping is only available for deliveries in the United States. You will be able to choose between several shipping services for deliveries, depending on your location. All delivery dates are approximate due to Customs formalities. 


You may have duties, taxes and/or custom fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. Upon receipt, we will refund your product (minus shipping fees for both ways).


For more information, we strongly advise you to check with the Customs department in your country about its import policies.


A tracking number will follow by email soon after you have placed your order for most services (except Small Packets Air). The Emerald Source tries to respect the delivery date shown. However, we are not responsible for orders delayed by Canada Post, USPS, UPS or Customs.